Customer Service Representative IV

Customer Service Representative IV

  • Ashbourne, Derbyshire
  • Supply Chain
  • Full time
  • United Kingdom
  • Trouw Nutrition

Customer Service Representative IV

Job Description

Join Our Purpose – Feeding the Future


Nutreco is a member of the SHV family, and we are committed to Feeding the Future through sustainable and innovative practices. Nutreco has two business lines: Skretting is a leading global provider of innovative aquafeed solutions, revolutionizing aquaculture for a sustainable future. Trouw Nutrition specializes in animal nutrition and is committed to advancing livestock health and productivity through cutting-edge solutions.
 

Do you want to apply your knowledge of ruminant nutrition while growing your skills in a dynamic, fast-paced environment? As a Ruminant Technical Advisor at Trouw Nutrition GB, where you will use your technical expertise to support colleagues, work closely with customers, and contribute to innovative solutions that improve livestock health and productivity.
 

This role is ideal for candidates 1–2 years out of university, with some exposure to ruminant nutrition, who are eager to grow into a broader technical and customer-facing role.
 

About the Role – Support and Deliver Technical Excellence
Responsibilities:

  • Serve as a technical point of contact for the Technical and Formulations teams, providing guidance on product formulation, nutritional specifications, and on-farm solutions

  • Collaborate with commercial colleagues to deliver presentations and advice to customers, ensuring technical information is clear, actionable, and engaging

  • Support the planning and execution of technical projects, including trials, campaigns, and internal training programs

  • Focus on key ruminant nutrition areas, providing insight and expertise to support decision-making

  • Stay up to date with the latest scientific research, industry trends, and regulatory developments, translating insights into practical guidance for colleagues and customers

  • Contribute to local and global innovation initiatives, helping bring new products and solutions to the UK market

  • Participate in on-farm visits, customer meetings, and industry events, confidently representing Trouw Nutrition GB and its technical expertise
     

Skills and Expertise
Qualifications:

  • Degree in Animal Nutrition, Agriculture, Veterinary Science, or a related field

  • Some experience or exposure to ruminant nutrition (1–2 years post-university)

  • Understanding of the farming/livestock industry

  • Proactive, curious, and eager to learn, with strong communication and presentation skills, able to work effectively with colleagues and customers, manage multiple projects, and handle data efficiently.

  • Willingness to travel occasionally to customer sites

  • Location: hybrid role based in the Ashbourne, with flexibility to work from home
     

Why You Will Love Working with Us
Global Benefits:

  • Opportunity to shape and grow a new position at the intersection of sustainability, animal nutrition, and innovation.

  • A full-time position in an international, dynamic environment

  • Competitive remuneration package, good pension scheme

  • Opportunities for professional growth within Nutreco and the broader SHV group
     

Next Steps

We value a seamless candidate experience and aim to respond within five (5) business days. The hiring process typically takes 4–6 weeks. For more information, please contact Luisa Ligabo at luisa.ligabo@nutreco.com. We appreciate your interest in joining our mission to innovate and sustainably shape the future of food production.

Read full vacancy

What happens next?

1
Successful application

Congratulations! Your application has successfully caught our attention. We are impressed by your skills and experiences, which suggest a great fit for our team. 

We'll be in touch soon with the next steps in the hiring process. Meanwhile, explore our website to learn more about our company culture and current projects. Thank you for considering a career with us!

2
On interview

You've made it to the interview stage! This is your chance to showcase your skills and learn more about Nutreco. Here are a few tips to prepare:

  • Research: Familiarize yourself with our purpose and recent projects.
  • Review: Understand the key responsibilities of the role.
  • Prepare Questions: Have thoughtful questions ready to demonstrate your interest.

We'll discuss your background and how you can contribute to our team. After the interview, we aim to provide feedback promptly. Best of luck!

3
Review

Thank you for your interest in joining us! Here’s a quick review of your journey so far:

  • Application: We were impressed by your credentials and potential contributions.
  • Interview: Your understanding of the role and your passion stood out. We are now finalizing our decisions and will contact you soon.

Your patience and enthusiasm are appreciated as we make our final considerations.

4
Welcome to the team

Welcome aboard! We are thrilled to have you join our team. You’ll be a key player in our exciting projects while bringing your expertise to the fore. 

Onboarding Highlights: 

  • Orientation: Learn about our culture and objectives. 
  • Team Meet: Connect with your colleagues. 
  • Training: Gain the tools to excel in your role. 

We are committed to supporting your growth and development. Your journey with us is just beginning, and we’re excited to see all you will achieve. Welcome to the team!

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